Behind the Story: Small Business Selling Tactics Challenged After $ 60,000 Fee

SANTA FE, NM (KRQE) – A recent KRQE News 13 investigation tells the story of a Santa Fe man who fought over $ 60,000 in fees for skin care products he claims he didn’t not want. The situation arose in mid-2021 at a store near Plaza de Santa Fe and was only resolved after lawyers intervened.

Shedding light on the story-writing process, KRQE News 13 investigative reporter Gabrielle Burkhart recently discussed the investigation at length with KRQE News 13 digital anchor Chris McKee. Watch the video above for the full conversation.

For more background on Gabrielle’s report, watch or read the full story on KRQE.com: “Man with autism billed $ 60,000 for skin care products. “

Among the topics covered, why Gabrielle chose to report this story and more on what the customer told Gabrielle about why he felt compelled to buy. At the end of the conversation, listen for more details on the interaction Gabrielle had with company staff when she started asking questions about what happened.

“Behind the Story,” is KRQE News 13’s new online exclusive web series, giving viewers a detailed look at the work done in KRQE News 13 investigative reports. For more segments on past stories, visit the KRQE News 13 Investigates page here.


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